Política de devoluciones

We take great pride in ensuring the wine we craft is received in pristine condition. However, sometimes issues happen between our door and your table. We want to help resolve these issues as quickly as possible. Please see below for our policies regarding wine shipments.

DAMAGED IN SHIPMENT

If you receive your wine and it has been damaged during shipment, please email us at chris.walker@chateau-masburel.com within 3 days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

EXCHANGES

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within 10 days of receiving the shipment at chris.walker@chateau-masburel.com.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any other questions or concerns about your order or the quality of wine you receive, please let us know by emailing us at chris.walker@chateau-masburel.com or calling the winery at +33 (0)5 53 24 77 73.

Shipping
To return your product, you should mail your product to: Chateau Masburel, 33220 Fougueyrolles, France

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.